MG ESSENCE’s

Frequently Asked Questions

You ask, we deliver — with clarity, care, and confidence. Below are the answers to your most common questions about MG ESSENCE jewelry, shipping, care, and more.

Jewelry Standards & Materials

What makes MG ESSENCE jewelry different?

Every piece is meticulously crafted using premium metals like 925 Sterling Silver and 18K Gold Vermeil. We pair that with flawless stones — from brilliant Moissanite to hand-selected Cubic Zirconia — offering unmatched quality and elegance.

Are your stones real?

Yes. Our Moissanite stones are lab-created, certified, and pass diamond testers. They sparkle brighter, last longer, and are 100% conflict-free.

What makes each shape different?

Each cut holds character: Round for classic sparkle, Emerald for vintage luxury, Pear for grace, Heart for deep emotion, and Princess for bold elegance. Your stone reflects your essence.

Shipping & Turnaround

How long does shipping take?

South Africa: 2–4 working days. International orders (USA, UK, India, etc.): 5–12 working days depending on your location. All orders include tracking.

When will my order ship?

Most orders are dispatched within 24–48 hours. Custom-made or engraved items may take 3–5 business days.

Do you ship worldwide?

Yes. MG ESSENCE delivers globally with full tracking. Whether you're in Cape Town or California, we bring brilliance to your doorstep.

Packaging & Presentation

How is the jewelry packaged?

Each piece arrives in our signature packaging: velvet pouch, satin-wrapped box, and MG ESSENCE thank-you card — ready to gift or keep.

Can I include a gift message?

Yes, you can leave a message at checkout. We'll handwrite it with care and include it inside the package.

Sizing & Fit

How do I know my ring size?

We include a Kiwi Ring Size Chart on our product pages. Still unsure? Reach out and we’ll assist you personally.

Can I exchange if it doesn’t fit?

Yes. You may exchange an unworn item within 7 days of delivery. Simply contact our team for assistance.

Concerns & Support

A stone fell out after a while. What now?

Although our policy is 7 days, we value your experience. Reach out, and we’ll replace the piece. Loyalty matters to us.

How can I get in touch?

Email us at support@mgessence.co.za or use our contact form. We respond within 24 hours, Mon–Sat.

Jewelry Care

Will the jewelry tarnish?

Our pieces are designed to last. Avoid moisture, perfumes, and store in dry places. Wipe gently with a soft cloth after use.

How do I clean my MG ESSENCE piece?

Use mild soap, warm water, and a soft brush for Moissanite. Gently dry and polish with a microfiber cloth.

Returns & Warranty

Can I return or exchange a product?

Yes. We accept returns/exchanges within 7 days, as long as the item is unworn and in its original packaging. Custom orders are excluded unless defective.