MG ESSENCE Jewelry Policy

At MG ESSENCE, we craft each piece with solid gold, high-grade Moissanite, lab-grown diamonds, and premium gemstones. This guide ensures your jewelry maintains its brilliance and your experience remains exceptional.

1. Orders & Payment

Orders are confirmed only after payment is successfully processed.
We accept secure payments via Visa, Mastercard, PayPal, and approved methods.
All transactions are encrypted to guarantee your safety.

2. Shipping & Delivery

We ship globally with standard processing of 1–3 business days. Delivery times vary by location. Tracking is provided once your order ships. MG ESSENCE is not responsible for carrier delays.

3. Returns & Exchanges

Request returns or exchanges within 7 days of delivery.
Jewelry must be unworn, undamaged, and in original packaging.
Custom, engraved, or personalized pieces are final sale unless defective.
One size exchange per order is permitted, subject to stock availability.
Free resizing is available on all rings within 1 year of purchase.

4. Jewelry Care

Store jewelry in a dry, cool place, away from sunlight.
Avoid exposure to water, perfumes, and lotions to preserve brilliance.
Clean with a soft polishing cloth or mild soap and warm water.
Check prongs and stones regularly to ensure security.
Professional cleaning recommended every 6–12 months.

5. Warranty

We offer a 2-year craftsmanship warranty on all jewelry.
Solid gold and premium gemstones are hallmarked and quality-checked before shipping.
Stones are authenticated to ensure lasting brilliance.

6. Our Premium Guarantees

Authenticated Materials: All stones and metals are certified and genuine.
Free Resizing: Rings can be resized within 1 year for a perfect fit.
Exceptional Craftsmanship: Each piece undergoes strict quality control.
30-Day Satisfaction Guarantee: Return eligible products hassle-free if unsatisfied.

7. Custom & Personalized Jewelry

We specialize in bespoke designs using Moissanite, lab-grown diamonds, and premium gemstones. Custom orders are made to perfection and are final sale unless defective. Contact us to start your personalized journey.

8. Gift Packaging

Every MG ESSENCE piece arrives in our signature luxury packaging, ideal for gifting. You may include a personalized note at checkout, and we’ll present it with care.