MG ESSENCE™ Jewelry Policy

At MG ESSENCE™, every piece is crafted with precision using solid gold, high-grade Moissanite, lab-grown diamonds, and premium gemstones. This guide ensures your jewellery maintains its brilliance and your experience remains exceptional.

1. Orders & Payment

  • Orders are confirmed only after payment is successfully processed.
  • We accept secure payments through approved payment methods.
  • All transactions are protected using secure encryption technology.

2. Shipping & Delivery

We ship globally. Processing times generally range between 1–3 business days depending on the piece. Delivery times vary by location, and tracking information is provided once your order has been dispatched.

3. Returns & Exchanges

  • Return or exchange requests must be submitted within 7 days of delivery.
  • Jewellery must be unworn, undamaged, and returned in original packaging.
  • Custom, engraved, or personalised pieces are final sale unless defective.
  • One size exchange per order is permitted, subject to availability.
  • Free resizing is available on rings within 1 year of purchase.

4. Jewellery Care

  • Store jewellery in a dry, cool place away from direct sunlight.
  • Avoid exposure to water, perfumes, and lotions.
  • Clean using a soft polishing cloth or mild soap and warm water.
  • Professional cleaning is recommended every 6–12 months.

5. Warranty

  • We offer a 2-year craftsmanship warranty on all jewellery.
  • All pieces are quality checked before dispatch.
  • Stones and materials are verified to ensure lasting brilliance.

6. Our Premium Guarantees

  • Authenticated Materials: Premium stones and metals selected with care.
  • Free Resizing: Ring adjustments available within the specified period.
  • Exceptional Craftsmanship: Each piece undergoes quality inspection.
  • Satisfaction Guarantee: Eligible returns handled with care.

7. Custom & Personalised Jewellery

We specialise in bespoke designs using Moissanite, lab-grown diamonds, and premium gemstones. Custom creations are made specifically for you and are final sale unless a manufacturing defect is present.

8. Gift Packaging

Every MG ESSENCE™ piece arrives in signature luxury packaging, designed for memorable gifting experiences.

9. Customer Support

For enquiries, assistance, or support, contact:

mgessence.co.za@gmail.com

At MG ESSENCE™, we are dedicated to delivering luxury, elegance, and perfection in every piece.

Wear your essence, live your legacy.