At MG ESSENCE, our jewelry represents timeless elegance and craftsmanship. To ensure customer satisfaction while maintaining the integrity of our pieces, we have outlined the following policies on exchanges, size adjustments, warranty coverage, and refunds.

• Request a size exchange or replacement within 7 days of delivery.
• Jewelry must be unworn, untarnished, and in its original packaging with tags and certificates included.
• Only one size exchange per order is permitted.
• Exchanges depend on stock availability. If unavailable, alternatives of equal value will be offered.

• Customized or engraved jewelry are final sale.
• Items showing wear, damage, or altered by third parties are not eligible.
• Moissanite and gemstone jewelry are final sale unless defective on arrival.

• We offer a 6-month craftsmanship warranty on all jewelry, including plated items.
• Plated jewelry: Fading over time due to moisture, perfumes, or lotions is natural after 6 months.
• Solid gold & sterling silver jewelry are hallmarked and undergo strict quality checks.

• Contact our support team with your order number and request details.
• Once approved, the item must be shipped back within 5 days.
• Return shipping costs are covered by the customer unless the item was defective on arrival.

• We offer a 7-day money-back guarantee if you decide not to keep your jewelry.
• Exchanges are valid within 7 days; plated warranty claims are honored for 6 months.

• Keep jewelry in a dry, cool place, away from direct sunlight.
• Avoid water, perfumes, and lotions for long-lasting brilliance.
• Minimize friction on plated jewelry to reduce fading.
• Use a soft polishing cloth for cleaning.