At MG ESSENCE, our jewelry embodies timeless elegance and master craftsmanship. To maintain the quality of every piece while ensuring your satisfaction, we outline our professional standards for exchanges, resizing, warranty, and refunds.

• Request a size exchange or replacement within 7 days of delivery.
• Jewelry must be unworn, untarnished, and in original packaging with tags and certificates included.
• Only one size exchange per order is permitted.
• Exchanges depend on stock availability. If unavailable, alternatives of equal value will be offered.
• Free resizing is available on all rings for a period of 1 year.

• Customized or engraved jewelry are final sale.
• Items showing wear, damage, or altered by third parties are not eligible.
• Moissanite and gemstone jewelry are final sale unless defective on arrival.

• We provide a 2-year craftsmanship warranty on all jewelry, including plated items.
• Plated jewelry naturally fades over time due to moisture, perfumes, or lotions.
• Solid gold and sterling silver jewelry are hallmarked and undergo strict quality control.
• All stones are authenticated to ensure lasting brilliance.

• We offer a 30-day money-back guarantee for products you choose not to keep.
• Refunds are processed after item inspection to ensure it meets the return criteria.
• Return shipping costs are covered by the customer unless the item was defective on arrival.

• Store jewelry in a dry, cool place away from sunlight.
• Avoid prolonged exposure to water, perfumes, and lotions to preserve its brilliance.
• Minimize friction on plated jewelry to reduce natural fading.
• Clean with a soft polishing cloth for gentle care.