Returns & Refunds
At MG ESSENCE™, every piece of jewellery is crafted with precision and carefully inspected before reaching you. If for any reason you are not completely satisfied with your purchase, our team will assist you with professionalism and care.
Eligibility For Returns
- Items must be returned within 7 days of delivery.
- Jewellery must be unused, unworn, and returned in its original packaging.
- Custom or engraved pieces are non-returnable unless a manufacturing defect is present.
Refunds
Once your return has been received, our team will carefully inspect the item to ensure it meets our return requirements. If approved, your refund will be processed back to your original payment method within 5–7 business days.
Exchanges
If you would like to exchange your jewellery for a different size or design, please contact our support team. We will gladly guide you through the available options.
How To Start A Return
To initiate a return, please contact our support team at:
support@mgessence.co.za
Please include your order number and reason for your request. Our team will respond with the next steps.