MG ESSENCE · Your selection
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Exceptional pieces. Meaningful moments.
A little clarity before you commit
Your piece.
Your moment.
Your peace of mind.
A meaningful purchase deserves clear answers. From choosing the right size to the day your piece arrives, here is what to know before making it yours.
A special date. A specific detail.
Planning a proposal, a wedding or a surprise? Speak to us before ordering so we can confirm the details that matter to you.
Speak to our team
Before you place your order
The details
Will my piece arrive in time for my occasion?
Made-to-order pieces typically require 2–3 weeks for production. More intricate designs and custom sets may require 3–4 weeks. Delivery time is additional and depends on your destination.
If you have a proposal, wedding or gifting date in mind, contact us before placing your order. We will confirm what is achievable for your chosen piece, including whether a rush order is possible.
How do I know exactly what I am ordering?
Your chosen product and options determine your piece. Before paying, check the stone type, centre-stone size, metal, ring size and number of pieces included . A photograph may show a different variation or a styled stack.
Moissanite and lab-grown diamonds are different stone options; one is not automatically substituted for the other. If you are unsure about any detail or the documentation supplied with your selected stone, ask us to confirm it before checkout.
What if I am unsure of the ring size?
Speak to us before choosing a size at random. A professional finger measurement is the best starting point. If you already have a size, tell us whether it is a UK letter, a US number or a measurement so we can help you check it.
Resizing depends on the design and metal. Full-eternity bands are generally not resizable, so accurate sizing is especially important. Ask us to confirm the resizing options and any costs for your selected piece.
Can I change the stone, metal or design?
Yes. We can discuss a different stone shape or size, moissanite or diamond options, metal choices, setting details and engraving. Availability and pricing depend on the design.
If the option you want is not listed, contact us for a confirmed quote before paying. Once production begins, changes may affect the price and completion date or may no longer be possible.
Do I need to pay the full amount upfront?
For eligible orders, we can arrange a 50% deposit to begin production, with the remaining balance payable before dispatch. Please contact our team to confirm eligibility and arrange this before checking out.
A deposit arrangement is not automatically applied to your cart. For full payment, use the payment options available at checkout.
What happens after I place my order?
You will receive an order confirmation. For a custom piece, any outstanding specifications need to be confirmed before production begins. Please make sure your contact details, delivery address and selected options are correct.
Want to see your finished piece before it leaves us? Ask our team to arrange pre-dispatch photographs or a video. Once your order is dispatched, we will provide tracking details.
Where do you deliver, and what will shipping cost?
MG ESSENCE is based in South Africa and offers delivery within South Africa and to international destinations. Your piece is securely packaged, with tracking provided after dispatch.
Check the delivery options and charges at checkout. If your destination is not listed, contact us for assistance. International orders may incur import duties or taxes; ask us to clarify what is included before paying.
What if I need to return or exchange my piece?
Returns and exchanges are subject to our published policy, including the applicable time limit, item condition and eligibility. Custom-made, engraved or personalised pieces may have different conditions.
Please review the policy before ordering. If you are unsure how it applies to your chosen piece, ask us to confirm the terms before payment.
What support is available after my purchase?
Contact our team for care guidance, resizing enquiries or help with a concern about your piece. Warranty coverage and service options depend on the item and the terms supplied with your order.
If a stone feels loose or your ring is damaged, stop wearing it and send us clear photographs so we can advise on the next step. An assessment may be needed before we can confirm a repair, coverage or any cost.