Terms & Conditions

Welcome to MG ESSENCE. By accessing and using our online store, you agree to the terms and conditions outlined below. These terms apply to all users, customers, and visitors of MGESSENCE.co.za.

1. General Information

MG ESSENCE is a family-run, passion-driven jewelry brand dedicated to offering luxurious and timeless pieces to our global customers. We believe everyone deserves access to high-quality jewelry with elegance, class, and story.

2. Product Information

We strive to ensure all product descriptions, prices, and images are accurate and up to date. Slight variations in color, tone, or texture may occur due to lighting and screen differences. All pieces are carefully curated and packaged with love and intention.

3. Orders & Payment

Orders are confirmed once payment is successfully processed. We accept major secure payment methods including Visa, Mastercard, PayPal, and more. All transactions are encrypted and protected.

4. Shipping & Delivery

We ship worldwide. Please allow 1–3 business days for order processing. Delivery timelines may vary based on your location. You will receive tracking details once your order has shipped.

5. Returns & Exchanges

Due to hygiene and customization reasons, we do not accept returns or exchanges unless the item is defective or incorrect. Please contact us within 7 days of delivery if there are any issues.

6. Custom Jewelry

We offer bespoke jewelry services. If you have a custom design in mind, reach out to us at mgessence.co.za@gmail.com with your concept and inspiration.

7. Intellectual Property

All content, including designs, images, logos, and text, are the intellectual property of MG ESSENCE. Reproduction or usage without permission is strictly prohibited.

8. Privacy Policy

Your privacy is our priority. Any personal information collected is kept confidential and used solely for order fulfillment, support, and marketing purposes with consent.

9. Changes to Terms

MG ESSENCE reserves the right to update these terms at any time. It is your responsibility to review them periodically.

10. Contact

If you have questions or concerns, please email us at mgessence.co.za@gmail.com. We’re here to serve with care and excellence.