Force Majeure Policy

At MG ESSENCE™, we are committed to fulfilling every order with exceptional craftsmanship and care. However, there are rare situations beyond our reasonable control that may affect production, dispatch, or delivery. This policy explains how such events may impact your order.

What Is Force Majeure?

A force majeure event refers to circumstances that are outside the reasonable control of MG ESSENCE and cannot be prevented through ordinary planning or care. These events may temporarily delay our ability to manufacture, dispatch, or deliver your order.

Examples Of Force Majeure Events

Natural disasters, including floods, fires, earthquakes, or severe weather.
National or regional power outages affecting production facilities.
Supplier interruptions, shortages of materials, or manufacturing disruptions.
Courier delays, transport interruptions, or logistics network disruptions.
Government restrictions, regulatory actions, customs delays, or border closures.
Labour strikes, industrial action, or widespread workforce disruptions.
Pandemics, public health emergencies, or other unforeseen global events.
Any other circumstance reasonably beyond the control of MG ESSENCE.

How This May Affect Your Order

Should a force majeure event occur, production or delivery times may be extended until normal operations can safely resume. While every reasonable effort will be made to minimise delays, some circumstances cannot be avoided.

Our team will continue working to complete your order as efficiently as possible while maintaining the quality standards expected from MG ESSENCE.

Communication

If your order is affected by a significant force majeure event, we will make reasonable efforts to keep you informed regarding updated timelines whenever possible.

Our Commitment

Although circumstances beyond our control may occasionally impact production or delivery, our commitment to craftsmanship, transparency, and customer service remains unchanged. We appreciate your patience and understanding during such situations.