Shipping & Delivery Policy

At MG ESSENCE™, every order is carefully prepared before it leaves our workshop. Rather than rushing production, we prioritise exceptional craftsmanship and thorough quality inspections to ensure every piece arrives exactly as intended.

Production Time

Most MG ESSENCE™ jewellery is crafted to order. Standard production time is approximately 3–4 weeks before dispatch. Every piece undergoes multiple quality inspections before it is packaged and prepared for shipment.

Shipping & Dispatch

Once your jewellery has successfully completed our quality control process, it will be securely packaged and dispatched using one of our trusted delivery partners. As soon as your order ships, you'll receive your tracking information via email or your preferred contact method.

Delivery Time

Delivery times depend on your location and the courier selected for your shipment. Once dispatched, most deliveries arrive within the estimated timeframe provided by the courier. Please note that delivery estimates begin once your order has been dispatched—not while it is in production.

Occasional Delays

While we work hard to complete every order within our estimated production timeframe, jewellery manufacturing is a detailed process and occasional delays can occur. We kindly ask customers to allow up to one additional week should unexpected circumstances arise. These may include supplier delays, increased seasonal demand, additional quality control requirements, custom production adjustments, or courier disruptions. Our priority will always be delivering a piece that meets our standards rather than rushing a shipment.

Tracking Your Order

Once your order has been dispatched, you will receive tracking details so you can monitor your shipment throughout its journey. If you have not received your tracking information after your production period has concluded, our support team will gladly assist you.

International Orders

MG ESSENCE proudly ships worldwide. International deliveries may be subject to customs inspections, import duties, taxes, or clearance procedures depending on your country's regulations. These charges, where applicable, remain the responsibility of the customer.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping details are accurate before placing an order. MG ESSENCE cannot accept responsibility for delays or additional courier costs resulting from incorrect or incomplete delivery information.