Shipping policy
/* ===== MG ESSENCE — Shipping Policy ===== */
.mg-fw-page {
width: 100vw;
margin-left: calc(-50vw + 50%);
margin-right: calc(-50vw + 50%);
padding: 0;
box-sizing: border-box;
font-family: 'Amiri', serif;
color: #000;
background: #fff;
}
.mg-section {
padding: 60px 6vw;
}
.mg-section h1,
.mg-section h2 {
font-family: 'Playfair Display', serif;
font-weight: 600;
color: #111;
margin: 0 0 18px 0;
}
.mg-section h1 {
font-size: 36px;
line-height: 1.2;
}
.mg-section h2 {
font-size: 24px;
line-height: 1.3;
}
.mg-section p,
.mg-section li {
font-size: 16px;
line-height: 1.7;
color: #000;
margin-bottom: 12px;
max-width: 900px;
}
.mg-section ul,
.mg-section ol {
padding-left: 22px;
margin-bottom: 12px;
}
.mg-sub-label {
font-size: 13px;
letter-spacing: 0.14em;
text-transform: uppercase;
color: #000;
margin-bottom: 14px;
}
.mg-divider {
height: 1px;
background: #e5e5e5;
margin: 60px 0;
}
.mg-fact {
border-left: 3px solid #000;
padding-left: 20px;
margin: 25px 0;
max-width: 900px;
}
.mg-fact p {
font-size: 15px;
color: #000;
}
.mg-section a {
color: #000;
text-decoration: underline;
}
@media(max-width:768px){
.mg-section {
padding: 50px 20px;
}
.mg-section h1 {
font-size: 28px;
}
.mg-section h2 {
font-size: 20px;
}
.mg-section p,
.mg-section li {
font-size: 15px;
}
}
MG ESSENCE · Shipping Policy
Shipping Policy
At MG ESSENCE, we are committed to delivering your premium jewelry safely and efficiently. This Shipping Policy outlines our process, timelines, and key details to ensure a seamless, top-class experience.
1. Order Processing
- All orders are custom-made and typically processed within 2–3 weeks after payment confirmation.
- Complex or personalized designs may take 3–5 weeks depending on the craftsmanship involved.
- You will receive an order confirmation email once your order is successfully placed.
2. Shipping Methods & Delivery Times
- We use trusted carriers to ensure your order reaches you safely.
- Estimated delivery times (after production):
- Within South Africa: 1–3 business days
- International Orders: 10–12 business days (depending on customs and destination)
- Delivery times are estimates and may vary due to carrier delays or customs procedures.
3. Shipping Costs
- Shipping costs are calculated at checkout based on your location and order weight.
- Occasionally, MG ESSENCE offers free shipping promotions, which will be clearly indicated at checkout.
4. Order Tracking
- Once your order ships, tracking details will be provided via email or WhatsApp.
- You can track your package directly with the carrier for real-time updates.
5. Shipping Issues
- If your order is delayed, lost, or damaged, contact us immediately via WhatsApp or email.
- We will assist in resolving the issue, including providing replacements or refunds where appropriate.
6. International Shipping
- International customers are responsible for customs duties, taxes, and import fees.
- Delivery times may be extended due to customs clearance procedures.
7. Signature & Safe Delivery
- All packages require a signature upon delivery for your protection.
- Please ensure someone is available to receive your package at the delivery address provided.
8. Contact Us
For any questions regarding shipping or your order:
- Email: mgessence.co.za@gmail.com
- WhatsApp: +27 66 286 7987
Why MG ESSENCE?
From the moment your order leaves our workshop to when it arrives at your door, we ensure premium care, safe delivery, and a top-class unboxing experience—because your jewelry deserves nothing less.