Every MG ESSENCE piece is crafted to order with care. Please review our shipping and return policies below.
All MG ESSENCE orders are made to order, ensuring premium quality and attention to detail. Shipping typically takes 2–3 weeks from order confirmation. Once dispatched, you will receive tracking information to monitor your package.
International shipping times may vary depending on your location and customs processing. We use trusted courier partners to ensure secure delivery worldwide.
MG ESSENCE pieces are made to order, so we kindly ask that you review your selection carefully. Returns or exchanges are accepted within 30 days of delivery.
To initiate a return, please contact us with your order details. Items must be in their original condition and packaging. Shipping costs for returns are the responsibility of the customer.
While quite rare, some orders may experience unexpected delays. These can occur due to gemstone sourcing, additional finishing requirements, or scheduling adjustments in our workshop.
PLEASE know that we will communicate openly with you if such delays occur. Your satisfaction is our priority, and we aim to make it right — sometimes even including a complimentary gift as a token of appreciation.
We truly value your trust and patience, and our goal is to ensure that every MG ESSENCE piece reaches you exactly as envisioned, reflecting the care and craftsmanship that goes into it.
Client communication is crucial to the MG ESSENCE experience. If you have any questions, concerns, or simply need guidance regarding your order, PLEASE contact us. We want to ensure every client feels informed and confident.
You can reach us at mgessence.co.za@gmail.com or via WhatsApp at +27 66 286 7987.
This information is vital because timely communication allows us to verify order details, provide updates, and respond promptly if anything requires attention. Sometimes delays may occur due to high order volume, but we guarantee a response within 48 hours to address your needs and concerns.
Your trust and satisfaction are our top priorities — clear communication helps us maintain the standard of service and craftsmanship that MG ESSENCE is known for.
2 Year Warranty
Certified Moissanite
Free South African Shipping
Secure Checkout
Every MG ESSENCE creation begins only after your order is placed. Your jewelry is not mass-produced or pulled from a warehouse — it is crafted specifically for you by skilled artisans who shape, refine, and perfect every detail.
From the first wax model to the final polishing stage, your piece moves through a series of precise steps designed to ensure structural integrity, brilliance, and luxury-level finishing.
Everything you need to know before placing your order with MG ESSENCE — from production timelines to returns, warranties, shipping, and customization.
Every MG ESSENCE piece is handcrafted to order. Production typically takes approximately 2–3 weeks depending on the design, customization, and stone selection. Once your piece is completed, it is immediately dispatched with full tracking details provided.
Yes — MG ESSENCE ships worldwide. We regularly deliver throughout South Africa, the United States, United Kingdom, Namibia, Zimbabwe, Canada, Australia, and beyond. All parcels are securely packaged and fully trackable.
Absolutely. Moissanite ranks 9.25 on the Mohs hardness scale, making it highly durable for daily wear. It offers exceptional brilliance, fire, and longevity — making it one of the most popular choices for engagement rings and luxury jewelry.
We offer a 30-day return policy on eligible pieces. Items must be returned in their original condition and packaging. Customized or fully personalized pieces may not qualify for returns due to their made-to-order nature.
Yes — customer satisfaction is extremely important to us. If your eligible order qualifies under our return policy, we will gladly assist you with a refund or exchange process.
Yes. MG ESSENCE specializes in custom handcrafted pieces. You may customize stone size, stone shape, metal type, setting style, engraving, and more. Our team will guide you toward creating your dream piece.
MG ESSENCE is proudly based in South Africa. Every piece reflects our focus on timeless luxury, craftsmanship, and premium-quality jewelry designed for modern couples worldwide.
Every piece is personal. Every experience should be too. Here’s what our clients have to say about creating something worth keeping forever.
We didn’t even say much in the moment… it was just a feeling. Seeing the ring behind his shoulders like that reminded us of everything we’ve been through. The process, the patience, the wait — it all made sense in that one moment. The team understood exactly what this meant to us.
Everything started on WhatsApp. Sebastian assisted us amazingly from start to finish. He was patient, clear, and made the whole process feel easy. When we finally saw the ring in person, it felt like more than a purchase… it felt like a moment we’ll never forget.
There was a slight delay, but it was communicated clearly and completely understood. Sebastian kept everything transparent and professional throughout. The service was top class, and at no point did we feel left in the dark. When it arrived, it was exactly what we envisioned.
This was our first time ordering online, so there was uncertainty at first. But we trusted the process and went for it. Looking back now, it was the best decision we could’ve made. Everything felt professional and intentional.
The final piece matched exactly what she imagined. She thanked the team for listening properly and paying attention to detail. That was what stood out most — the feeling that the piece was genuinely made around her vision.
Even with delays, everything was communicated clearly. The experience stayed smooth and reassuring throughout. You could tell there was genuine care behind the communication.
Ordering online felt uncertain at first, but everything was handled with professionalism. It turned out even better than expected, and the entire experience gave us confidence in the decision we made.
From the first message to delivery, the process was smooth. Communication made everything simple and stress-free. It was reassuring knowing there was always someone available to guide us.
You can tell it wasn’t rushed. Everything is clean and properly finished. The attention to detail is what really stood out once the piece was in hand.
The service was something we didn’t expect at all. From the first message, everything felt calm and guided. We were never confused — Sebastian made everything easy and clear. It just flowed smoothly from start to finish.
Everything felt real and honest. Communication was clear the whole way through, and the quality matched exactly what was promised. That kind of consistency is rare.
I was honestly concerned about the ring size at first, but Sebastian guided me so well through everything. He explained the options clearly and made sure I chose what felt right for me. When it arrived, it fit perfectly.
I’m officially a fiancée now and I can’t even put into words how happy I am. Everything about this journey felt special — from choosing the ring to the final moment. Thank you to the team for being part of such a meaningful memory in my life.